Customer Service Representative
5.
0 Quick Apply Full-time 3 hours ago Full Job Description The primary purpose of the Customer Service Representative is to provide comprehensive customer service to internal and external customers, including the anticipation of customer needs, through collaborative relationships with all members of Neff, the customer, and vendors to ensure that the highest degree of quality service is maintained at all times.
Directly reports to Operations Manager.
This position is non-supervisory.
ESSENTIAL FUNCTIONS Receives incoming calls from customers and assists customer in defining their product need, resolving customer issues, placing new orders, and/or providing quotes for future orders.
Utilizes established software program to verify or create customer account, maintain documentation of past orders, quotes, pricing and discounts with high degree of accuracy.
Quotes price, availability and delivery options to customer with follow-up documentation sent to customer and maintains quote pending file with high degree of accuracy.
Receives customer confirmation of quote and initiates purchase order.
Maintains knowledge of product specifications and use, informs customer and anticipates needs associated with parts.
Sources products within Neff Group and locates potential vendors for direct purchase of parts.
Contacts other party as appropriate to answer customer questions, provide customer support.
Refers customer to appropriate party as needed or necessary.
Considers alternate methods for satisfying customer orders as needed:
conversion of in-stock parts, ordering from outside distributors, etc.
Advises customer of most cost-effective method.
Tracks and resolves customer complaints regarding incorrect or delayed shipments.
Investigates errors and follows up to reduce future errors.
Maintains professional, courteous demeanor and interaction with internal and external customers, develops rapport and anticipates needs.
Performs other duties as requested and assigned.
EDUCATION AND EXPERIENCE High School Diploma or equivalent required.
Prefer 2-3 years of relevant experience with some technical repair or sales experience.
OTHER SKILLS AND ABILITIES Mechanical aptitude regarding parts, their use, application and limitations in order to make recommendations to customer.
Computer literacy:
software navigation, email, word processing, spreadsheet development.
Strong customer focus.
Ability to effectively present information and respond to questions from customers, vendors, and coworkers or managers.
Ability to calculate prices and discounts, review credits, verify stock and quantity of orders.
Experience with Infor Syteline or CSI is highly desired.
Job Type:
Full-time Pay:
$45,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Office Ability to commute/relocate:
Franklin, MA 02038:
Reliably commute or planning to relocate before starting work (Preferred) Application Question(s):
How many years of Distribution or Mechanical experience do you have? Do you have Infor Syteline or CSI experience? License/Certification:
Driver's License (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Quick Apply Full-time 3 hours ago Full Job Description The primary purpose of the Customer Service Representative is to provide comprehensive customer service to internal and external customers, including the anticipation of customer needs, through collaborative relationships with all members of Neff, the customer, and vendors to ensure that the highest degree of quality service is maintained at all times.
Directly reports to Operations Manager.
This position is non-supervisory.
ESSENTIAL FUNCTIONS Receives incoming calls from customers and assists customer in defining their product need, resolving customer issues, placing new orders, and/or providing quotes for future orders.
Utilizes established software program to verify or create customer account, maintain documentation of past orders, quotes, pricing and discounts with high degree of accuracy.
Quotes price, availability and delivery options to customer with follow-up documentation sent to customer and maintains quote pending file with high degree of accuracy.
Receives customer confirmation of quote and initiates purchase order.
Maintains knowledge of product specifications and use, informs customer and anticipates needs associated with parts.
Sources products within Neff Group and locates potential vendors for direct purchase of parts.
Contacts other party as appropriate to answer customer questions, provide customer support.
Refers customer to appropriate party as needed or necessary.
Considers alternate methods for satisfying customer orders as needed:
conversion of in-stock parts, ordering from outside distributors, etc.
Advises customer of most cost-effective method.
Tracks and resolves customer complaints regarding incorrect or delayed shipments.
Investigates errors and follows up to reduce future errors.
Maintains professional, courteous demeanor and interaction with internal and external customers, develops rapport and anticipates needs.
Performs other duties as requested and assigned.
EDUCATION AND EXPERIENCE High School Diploma or equivalent required.
Prefer 2-3 years of relevant experience with some technical repair or sales experience.
OTHER SKILLS AND ABILITIES Mechanical aptitude regarding parts, their use, application and limitations in order to make recommendations to customer.
Computer literacy:
software navigation, email, word processing, spreadsheet development.
Strong customer focus.
Ability to effectively present information and respond to questions from customers, vendors, and coworkers or managers.
Ability to calculate prices and discounts, review credits, verify stock and quantity of orders.
Experience with Infor Syteline or CSI is highly desired.
Job Type:
Full-time Pay:
$45,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Office Ability to commute/relocate:
Franklin, MA 02038:
Reliably commute or planning to relocate before starting work (Preferred) Application Question(s):
How many years of Distribution or Mechanical experience do you have? Do you have Infor Syteline or CSI experience? License/Certification:
Driver's License (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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