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Sales Service Manager

Residex is seeking a full-time individual who will direct warehousing, distribution and customer service activities, and assist in sales activities within our SE Massachusetts distribution center. The ideal candidate is someone who has experience in the turf maintenance industry and previous distribution experience. This is an excellent opportunity for someone who is a motivated self-starter and enjoys working with people!

BENEFITS
paid holidays, vacation and sick days
medical, dental, vision and prescription drug coverage
company paid life insurance and disability coverage
401k (with matching)

ESSENTIAL DUTIES
Perform inventory control function for the branch. Minimize inventory levels while minimizing stock out rate.
Coordinate distribution and warehousing activities in accordance with policies, principles, and procedures established by the Company.
Schedule delivery trucks and drivers to destinations based on shipping requirements, cost, and delivery priorities. Ensure drivers' schedules are upheld.
Proactively call weekly delivery customers, to take order and confirm delivery.
Confirm deliveries and maintain appropriate inventory records; reconcile inventory.
Inspect physical condition of warehouse and equipment; prepare work orders for repairs and requisitions for replacement of equipment.
Perform daily order entry and billing functions; generate shipping orders and invoices for mailing and initiate back orders.
Monitor billings for accuracy and communicate with appropriate personnel to resolve discrepancies or verify unusual items.
Assist in daily and month end closing by assuring all appropriate information is entered into system.
Assist current and prospective customers by providing pricing and product information.
Ensure proper safety procedures are followed and that employees are properly trained and certified or licensed, as required.
Actively engage in selling, up selling, and cross selling at the service counter or on the phone.
Must have or have the willingness to obtain knowledge of the products sold and their uses.
Develop plans for efficient use of materials, equipment, and employees.
Assemble customer orders from stock and place orders on pallets or shelves, or convey orders to UPS station or staging area; prepare parcels for mailing or UPS.
Must be willing and able to do anything needed at the branch location.
Other duties may be assigned.

REQUIREMENTS
Bachelor's degree or a minimum of five years of management experience; or equivalent combination of education and experience
Working knowledge of MS Office and the internet
Capability of becoming a skilled user of our corporate computer system (Great Plains)
Superior interpersonal and customer service skills
Detail oriented, organized and able to manage multiple tasks
Physically able to move and handle inventory within a warehouse
Valid driver's license
Obtain a State Dealer's License or equivalent
Hold or obtain Fork Lift Operators certification

Successful candidate must pass background and drug screenings.


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